Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE ]
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms (ASP) differ depending upon common vendors or Trading Participants.For further informati... Show Details
- No：1618
- Updated Date：2023/08/28 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The required bandwidth for each multicast service is as follows.FLEX Standard : 500MbpsFLEX Market by Order (MBO) : Only the lines with more than 10GbpsFLEX ... Show Details
- No：5680
- Updated Date：2024/11/05 09:00
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2019/09/24 09:00
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Is it possible to send a modify/cancel order during NCP? Or is it going to be detected as an error?
Users, besides, Trading (Admin), Terminal, Trading, and HFT Trading, is not allowed to modify/cancel order during NCP.However if there is a critical reason s... Show Details
- No：1606
- Updated Date：2019/06/03 09:00
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Can we send re-send request to ITCH from any address?
It is possible. Please confirm the current status and assign an IP address. Please refer to 6.3.1. IP Address Assignment (LAN) of "arrownet version2.0 Guidel... Show Details
- No：5677
- Updated Date：2018/10/22 09:00
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How can we find J-GATE Connectivity Manual/specification?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE > Connection Specifications/Guidelines RelatedURL: https:/... Show Details
- No：4361
- Updated Date：2019/10/15 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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We want our company name to list on "List of ISVs" in arrowhead and J-GATE.
Please refer to JPX website which shows "List of ISVs" and the procedure.- Equities Trading ServicesURL: https://www.jpx.co.jp/english/systems/equities-tradi... Show Details
- No：7405
- Updated Date：2020/01/27 09:00
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How can we know the weekdays test schedule of J-GATE?
For about the test schedule of J-GATE, please refer to J-GATE User Connectivity Test Guide which located inside the System Documents Site below.[System Docum... Show Details
- No：3588
- Updated Date：2018/10/29 09:00
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Please tell us about the application process for J-GATE.
Please refer to the procedure below according to application contents and submit an application on arrowface.Regarding arrowface operation procedures, please... Show Details
- No：6094
- Updated Date：2023/06/30 09:00
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