Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
Log In
Info&News
- 2025/12/12 09:00 Server Maintenance
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
Keyword Search
Frequently Referenced FAQ
FAQ within [ J-GATE ]
-
You can use API Kit without any cost regardless of how many API Kits you use. Show Details
- No：1555
- Updated Date：2015/11/02 09:00
-
In the case of application for Shared Use, how should I apply for each Trading Participant?
You are required to apply from arrowface. However, in the case of Shared Use, application forms (ASP) differ depending upon common vendors or Trading Partici... Show Details
- No：1618
- Updated Date：2025/01/27 09:00
-
We would like our company name to be list on "List of ISVs" in arrowhead and J-GATE.
Please refer to JPX website which shows "List of ISVs" and the procedure.- Equities Trading ServicesURL: https://www.jpx.co.jp/english/systems/equities-tradi... Show Details
- No：7405
- Updated Date：2025/01/27 09:00
-
How can we know the weekdays test schedule of J-GATE?
For about the test schedule of J-GATE, please refer to J-GATE User Connectivity Test Guide which located inside the System Documents Site below.[System Docum... Show Details
- No：3588
- Updated Date：2018/10/29 09:00
-
What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2025/01/27 09:00
-
What is the Connection conditions, such as IGMP version or routing protocol of ITCH?
IGMP version: IGMPv2Multicast routing protocol: PIM-SM Show Details
- No：1612
- Updated Date：2019/06/03 09:00
-
Can we send re-send request to ITCH from any address?
It is possible. Please confirm the current status and assign an IP address. Please refer to 6.3.1. IP Address Assignment (LAN) of "arrownet version2.0 Guidel... Show Details
- No：5677
- Updated Date：2018/10/22 09:00
-
How can we find J-GATE Connectivity Manual/specification?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE > Connection Specifications/Guidelines RelatedURL: https:/... Show Details
- No：4361
- Updated Date：2019/10/15 09:00
-
What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The required bandwidth for each multicast service is as follows.FLEX Standard : 500MbpsFLEX Market by Order (MBO) : Only the lines with more than 10GbpsFLEX ... Show Details
- No：5680
- Updated Date：2025/01/27 09:00
-
Is it possible to send a modify/cancel order during NCP? Or is it going to be detected as an error?
Users, besides, Trading (Admin), Terminal, Trading, and HFT Trading, is not allowed to modify/cancel order during NCP.However if there is a critical reason s... Show Details
- No：1606
- Updated Date：2019/06/03 09:00
1-10 of Total 12