arrowhead | JPX Service Desk FAQ

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FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2026/03/02 09:00 The new FAQ has been updated !
2026/03/02 09:00 The new FAQ has been uploaded !
2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 83

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[arrowhead4.0] We would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is it possible to set the same combination of IP address and Port number in multip...

Regarding the arrowhead Virtual Server (Order/Notice), Virtual Server (Query) and Virtual Server (Drop Copy), it is not possible to share the same "combinati... Show Details
- No：17374
- Updated Date：2024/03/11 09:00
[arrowhead4.0] We would like to know TOPIX current price.

We provide TOPIX current price on the JPX website.URL: https://quote.jpx.co.jp/jpx/template/quote.cgi?F=tmp/e_real_index&QCODE=151 Show Details
- No：6875
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know what ETFs is.

Please refer to JPX website which shows ETFs.URL: https://www.jpx.co.jp/english/equities/products/etfs/index.html Show Details
- No：7407
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is the extra fee charged to use mass cancellation?

The fee for mass cancellation is included in the STP account usage fee, and will not incur any additional charges. Show Details
- No：18153
- Updated Date：2024/11/11 09:00
[arrowhead4.0] Are there any changes for Virtual Server settings from arrowhead4.0?

A maximum of four combinations of "network address and port number" can be set for the upgraded system. For the upgraded system, IP addresses will not be req... Show Details
- No：17358
- Updated Date：2024/03/11 09:00
[arrowhead4.0] What is the function of Hard-limit for the user?

For the outline of User-designated Hard-limit function, please refer to the following webpage.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.... Show Details
- No：3592
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know the number of listed companies.

Please refer to JPX website which shows the number of listed companies.URL: https://www.jpx.co.jp/english/listing/co/index.html Show Details
- No：7576
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know New Listings/Transfers/Delistings companies.

Please refer to JPX website which shows New New Listings/Transfers/Delistings companies.URL: https://www.jpx.co.jp/english/listing/stocks/index.html Show Details
- No：7577
- Updated Date：2025/01/27 09:00

1-10 of Total 83

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