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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrowhead ]
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[arrowhead4.0] Is there any modification for arrowhead trading hours?
TSE's afternoon session will be extended by 30 minutes and Pre-Closing will be held 5 minutes before the end of the afternoon session.Order Acceptance Hours ... Show Details
- No：17343
- Updated Date：2024/03/11 09:00
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[arrowhead4.0] We would like to know how to add arrowhead virtual servers.
It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] When is it available (online start/end time) for users to login arrowhead in produ...
Participant online time starts at 7:00am, and participant online time ends at 5:00pm.Please refrain from connecting or login on outside the online hours. Show Details
- No：162
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What are the application procedures for using the STP function?
Below are the needed procedures to start using STP in the production environment.1. The investor and trading participant notify TSE the intention to use STP.... Show Details
- No：18143
- Updated Date：2024/11/11 09:00
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[arrowhead4.0] What is the function of Hard-limit for the user?
For the outline of User-designated Hard-limit function, please refer to the following webpage.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.... Show Details
- No：3592
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] We would like to know TOPIX current price.
We provide TOPIX current price on the JPX website.URL: https://quote.jpx.co.jp/jpx/template/quote.cgi?F=tmp/e_real_index&QCODE=151 Show Details
- No：6875
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] We want to know what ETFs is.
Please refer to JPX website which shows ETFs.URL: https://www.jpx.co.jp/english/equities/products/etfs/index.html Show Details
- No：7407
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] We want to know system performance in arrowhead.
Please refer to JPX website which shows system performance in arrowhead.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.html Show Details
- No：7931
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] We want to know New Listings/Transfers/Delistings companies.
Please refer to JPX website which shows New New Listings/Transfers/Delistings companies.URL: https://www.jpx.co.jp/english/listing/stocks/index.html Show Details
- No：7577
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Is the extra fee charged to use mass cancellation?
The fee for mass cancellation is included in the STP account usage fee, and will not incur any additional charges. Show Details
- No：18153
- Updated Date：2024/11/11 09:00
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