arrowhead | JPX Service Desk FAQ

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 83

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[arrowhead4.0] We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know Tick Size (the price increment) in arrowhead.

Please refer to JPX website which shows Tick Size for equities.URL: https://www.jpx.co.jp/english/equities/trading/domestic/07.html Show Details
- No：7766
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Where should we contact in the event of arrowhead failure, ToSTNeT failure, and FL...

Please contact JPX Service Desk in the event of arrowhead failure, ToSTNeT failure, and FLEX failure.JPX Service Desk (arrowhead/ToSTNeT)TEL: 050-3822-8882E... Show Details
- No：4363
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know New Listings/Transfers/Delistings companies.

Please refer to JPX website which shows New New Listings/Transfers/Delistings companies.URL: https://www.jpx.co.jp/english/listing/stocks/index.html Show Details
- No：7577
- Updated Date：2025/01/27 09:00
[arrowhead4.0] When does the billing start/end for arrowhead Virtual Server fee for the productio...

Virtual Servers that are in production operation on the first business day of month will be charged the amount of the monthly fee for the month. There is no ... Show Details
- No：1536
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know TSE market structure.

Please refer to the JPX website which shows TSE market structure.URL: https://www.jpx.co.jp/english/equities/listing-on-tse/new/basic/index.html Show Details
- No：7205
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know what Foreign Stocks is.

Please refer to JPX website which shows Foreign Stocks.URL: https://www.jpx.co.jp/english/equities/products/foreign/index.html Show Details
- No：7408
- Updated Date：2025/01/27 09:00
[arrowhead4.0] How can we find FAQ for arrowhead in Target?

Please see the following processes for arrowhead FAQ.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfront.jp/target/x/tsebps/webportal/top.... Show Details
- No：7764
- Updated Date：2025/01/27 09:00
[arrowhead4.0] How can we add LLT code in arrowhead Virtual Servers?

The application for adding LLT code via arrowface is required.For operation method of arrowface, please find "arrowface Operation Manual" at top page of arro... Show Details
- No：7765
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What about "Principle of time priority"?

Principal of time priority means the order put the earliest takes precedence among orders at the same price.Please kindly refer to the following JPX webpage ... Show Details
- No：16215
- Updated Date：2025/01/27 09:00

1-10 of Total 83

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