arrowhead | JPX Service Desk FAQ

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 83

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[arrowhead4.0] We would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
[arrowhead4.0] When is it available (online start/end time) for users to login arrowhead in produ...

Participant online time starts at 7:00am, and participant online time ends at 5:00pm.Please refrain from connecting or login on outside the online hours. Show Details
- No：162
- Updated Date：2025/01/27 09:00
[arrowhead4.0] If "arrowhead Virtual Server Checklist for Production Activation" has not been sub...

If you have not submitted "arrowhead Virtual Server Checklist for Production Activation", Application for arrowhead Virtual Server Production Operation will ... Show Details
- No：7599
- Updated Date：2025/01/27 09:00
[arrowhead4.0] How can we find Compliance Rules for arrowhead/ToSTNeT Connection in Target?

Please see the following processes for Compliance Rules for arrowhead/ToSTNeT Connection. For the location of the latest version, please see "Latest Document... Show Details
- No：7929
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What kind of an order "funari orders" is in arrowhead system?

Please refer to the following URL of JPX website regarding "funari orders" in arrowhead system.URL: https://www.jpx.co.jp/english/equities/trading/domestic/0... Show Details
- No：9194
- Updated Date：2025/01/27 09:00
[arrowhead4.0] When should I submit "arrowhead Virtual Servers Checklist for Production Activation"?

Submission of "arrowhead Virtual Server Checklist for Production Activation" is a prerequisite for approving Application for arrowhead Virtual Server Product... Show Details
- No：7598
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know what Foreign Stocks is.

Please refer to JPX website which shows Foreign Stocks.URL: https://www.jpx.co.jp/english/equities/products/foreign/index.html Show Details
- No：7408
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is there any modification for arrowhead trading hours?

TSE's afternoon session will be extended by 30 minutes and Pre-Closing will be held 5 minutes before the end of the afternoon session.Order Acceptance Hours ... Show Details
- No：17343
- Updated Date：2024/03/11 09:00
[arrowhead4.0] What is the function of Hard-limit for the user?

For the outline of User-designated Hard-limit function, please refer to the following webpage.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.... Show Details
- No：3592
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to know TOPIX current price.

We provide TOPIX current price on the JPX website.URL: https://quote.jpx.co.jp/jpx/template/quote.cgi?F=tmp/e_real_index&QCODE=151 Show Details
- No：6875
- Updated Date：2025/01/27 09:00

1-10 of Total 83

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