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TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ ToSTNeT ]
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[arrowhead4.0] Is there any requirement of minimum usage period for ToSTNeT?
There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What is the trading hours of ToSTNeT?
Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] We would like to know how to add ToSTNeT virtual servers.
It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List]tab, select ... Show Details
- No：6873
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] When should I submit "ToSTNeT Virtual Servers Checklist for Production Operations"?
The submission of the "ToSTNeT Virtual Servers Checklist for Production Operations" is a prerequisite for approving the application for ToSTNeT Virtual Serve... Show Details
- No：7600
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] We would like to add ToSTNeT virtual server. From submitting an application to bec...
Regarding ToSTNeT Virtual Server application, the application and the approval of the TSE are required at least four business days prior to the day when conn... Show Details
- No：5704
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What is the (bid or ask) price for ToSTNeT Trading?
Please refer to the following JPX website for the trading price to be referred for ToSTNeT.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：11555
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Are there any changes for ToSTNeT Virtual Server settings from arrowhead4.0?
TSE protocol will be abolished. Drop copy function will be introduced for FIX protocol, and able to receive notification of order placed by other than own Vi... Show Details
- No：17359
- Updated Date：2024/03/11 09:00
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[arrowhead4.0] Setting the settlement date to "2" for a cross order sent to ToSTNeT resulted erro...
For settlement on the second day, the trading hours are from 8:20am to 12:30pm. Therefore, any orders placed after 12:30pm will result in an error. For detai... Show Details
- No：19589
- Updated Date：2026/03/02 09:00
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[arrowhead4.0] What is the "Off-Auction Own Share Repurchase Trading" for ToSTNeT Trading?
Please refer to the following JPX website for the trading "Off-Auction Own Share Repurchase Trading" to be referred for ToSTNeT.URL: https://www.jpx.co.jp/en... Show Details
- No：12539
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Please tell me about arrowhead/ToSTNeT Notice Batch Data File Service.
Information on the arrowhead/ToSTNeT Notice Batch Data File Service is available on the JPX website.https: https://www.jpx.co.jp/english/systems/equities-tra... Show Details
- No：12929
- Updated Date：2025/01/27 09:00
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