ToSTNeT | JPX Service Desk FAQ

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Application & System Support > Application FAQ > JPX Business System > ToSTNeT

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ ToSTNeT ]

1-10 of Total 58

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[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What is the (bid or ask) price for ToSTNeT Trading?

Please refer to the following JPX website for the trading price to be referred for ToSTNeT.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：11555
- Updated Date：2025/01/27 09:00
[arrowhead4.0] How do I get a list of arrowhead/ToSTNeT Virtual Servers' configuration (downloadi...

The informations can be obtained via arrowface. [arrowhead]After login on arrowface, please select the followings.Contract&Config > JPX Business System or... Show Details
- No：7509
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is there any requirement of minimum usage period for ToSTNeT?

There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to add ToSTNeT virtual server. From submitting an application to bec...

Regarding ToSTNeT Virtual Server application, the application and the approval of the TSE are required at least four business days prior to the day when conn... Show Details
- No：5704
- Updated Date：2025/01/27 09:00
[arrowhead4.0] I would like to know the available date for Connectivity Test of arrowhead and ToS...

For the latest available date of Connectivity Test, please refer to "User Connection Test Guide for arrowhead"."User Connection Test Guide for arrowhead" is ... Show Details
- No：8061
- Updated Date：2025/12/22 09:00
[arrowhead4.0] Please tell me about the performance of ToSTNeT System (order response time).

The performance of ToSTNeT System (order response time) is published on Target Site. Please refer to "FAQ about arrowhead and FLEX".Please see the following ... Show Details
- No：8204
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What is the CONNEQTOR?

Please refer to the following JPX website for Overview of RFQ Platform "CONNEQTOR".URL: https://www.jpx.co.jp/english/equities/products/etfs/rfq-platform/ind... Show Details
- No：12450
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is it possible to set contacts info. for each Virtual Server in "Persons in Charge...

It is required to be registered by trading participants, and it is not available to be registered by per Virtual Server. Show Details
- No：7497
- Updated Date：2025/01/27 09:00
[arrowhead4.0] How can we find application forms for arrowhead and ToSTNeT?

Please see the following processes of application forms for arrowhead and ToSTNeT.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfront.jp/t... Show Details
- No：7927
- Updated Date：2025/01/27 09:00

1-10 of Total 58

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