JPX Market Innovation & Research / Japan Exchange Group
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
Keyword Search
Frequently Referenced FAQ
FAQ within [ FLEX ]
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[arrowhead4.0] I would like to know necessary agreement with TSE, application for using FLEX (Mar...
Regarding necessary agreement with TSE, application for using FLEX, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/market... Show Details
- No：6486
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Is it possible to use both FLEX Standard and Market by Order BC (MBO BC) on a sing...
For the production environment, FLEX Standard and Market by Order BC (MBO BC) require 500M and 450M each, so 1G line is required at least.Although there may ... Show Details
- No：180
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Is there any change for delivery time for FLEX standard?
The following changes will be made.Through-the-day information (TSE) around 15:10 => around 15:40Backup information (TSE) around 15:15 => around 15:45T... Show Details
- No：17351
- Updated Date：2024/03/11 09:00
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[arrowhead4.0] Please tell me about the performance of ToSTNeT System (order response time).
The performance of ToSTNeT System (order response time) is published on Target Site. Please refer to "FAQ about arrowhead and FLEX".Please see the following ... Show Details
- No：8204
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] I'd like to know about the change of Broadening of Daily Price Limits in arrowhead.
For Broadening of Daily Price Limits, please refer to the following URL for more information.URL: https://www.jpx.co.jp/english/news/1030/20200630-01.htmlURL... Show Details
- No：9588
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] How can we find application forms for arrowhead and ToSTNeT?
Please see the following processes of application forms for arrowhead and ToSTNeT.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfront.jp/t... Show Details
- No：7927
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Please tell me about Protocols for arrowhead system.
It is described in "System Interface Requirements for arrowhead"."System Interface Requirements for arrowhead" is published on the Target site as Notificatio... Show Details
- No：8207
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Could you tell us about information (IP Address and Port Number) of GW (Gateway) f...
The descriptions are published in "2.2.3. Exchange Trading System Side IP Address and Port Number" of "System Interface Requirements for arrowhead".Please re... Show Details
- No：8544
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] I'd like to know about Named Counterparty Order such as trading of single stock or...
Regarding sections which should be matched for Named Counterparty Order such as trading of single stock or basket via ToSTNeT trading, please refer to the fo... Show Details
- No：9590
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Could you tell us regarding the Daily Price Limit (Trade Prices) of ToSTNeT?
Regarding the Trade Prices of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：8704
- Updated Date：2025/01/27 09:00
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