JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 1272
  • Updated Date : 2020/03/16 09:00
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Network Reachability Test with SP

Network Reachability Test with SP
Category : 

Answer

A test to check that there is no issue in the settings to connect to SPs (service providers). Routing table checks and quality checks using PING are conducted.
The user is required to confirm preparations for user device settings, cable connection, LAN environment configuration in advance of the test.
The tests are conducted from 5:00pm to 9:00pm on Mondays and Thursdays. Please note that designation of the test time such as the starting time is not possible.

Regarding details, please refer to "Guideline for arrownet Network Connectivity Test" listed in System Documents Site.

[System Documents Site]
URL: https://faqsd.jpx.co.jp/faq/show/2077?site_domain=en_system_documents

- [arrownet]Guideline for arrownet Network Connectivity Test

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