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FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 172
  • Updated Date : 2025/12/22 09:00
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Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usage fees for arrowhead/ToSTNeT Virtual Servers (per server) and Test Environment?

Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usage fees for arrowhead/ToSTNeT Virtual Servers (per server) and Test Environment?
Category : 

Answer

[arrowhead/ToSTNeT (Production)]
You can check the Trading Participation Fees (PDF) on JPX website.
It also includes a price list of per Virtual Server fee for arrowhead/ToSTNeT.
URL: https://www.jpx.co.jp/english/rules-participants/participants/fees/
- Trading Participation Fees
- Tokyo Stock Exchange


[FLEX (Production)]
You can check the "Policies Regarding Usage of Market Information" on JPX website.
URL: https://www.jpx.co.jp/english/markets/paid-info-derivatives/realtime/01.html
- Policies Regarding Usage of Market Information
- 9. Fee Structure


[TEST Services]
You can check the usage fee in the following document posted on System Documents Site.

-System Documents Site

*Log in with your Target JPX Site ID or arrowface ID.
URL: https://faqsd.jpx.co.jp/faq/show/17387?site_domain=en_system_documents

*Log in with a dedicated ID (existing ID).
URL: https://faqsd.jpx.co.jp/end_user_login?site_domain=en_system_documents&id=17387&redirect_controller=faq&redirect_action=show

- Guidance on Applying to Use arrowhead-ToSTNeT-FLEX Service in Test ENV_ah4.0
- 2. Fees
> 2.1 Usage Fee for Test Service

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