JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 193
  • Updated Date : 2022/05/02 09:00
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What are the PING IP addresses to check the network connectivity to JPX?

What are the PING IP addresses to check the network connectivity to JPX?
Category : 

Answer

[JPX VPN]
-For arrowhead/FLEX/ToSTNeT/J-GATE/Clearing
Production Environment: 10.17.127.2 / 10.18.127.2
Test Environment: 10.17.127.4

-For J-NET portal, JPX Information
Production Environment: 10.13.127.128


[JPX Informational VPN]
-Information system
Production Environment: 10.212.127.2
*There is no reachability test IP address for the test environment at this time.

Please refrain from sending a large amount of traffic data over a long period of time, which might have an impact on other lines and networks.

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