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Contacts for JPX Service Desk

Application Procedure
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 19589
  • Updated Date : 2026/03/02 09:00
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[arrowhead4.0] Setting the settlement date to "2" for a cross order sent to ToSTNeT resulted error code 20025, though the same order was accepted in the morning. Please explain why this happened.

[ToSTNeT] Setting the settlement date to "2" for a cross order sent to ToSTNeT resulted error code 20025, though the same order was accepted in the morning. Please explain why this happened.
Category : 

Answer

For settlement on the second day, the trading hours are from 8:20am to 12:30pm. Therefore, any orders placed after 12:30pm will result in an error. For details, please refer to the "Hours" section on the JPX website below:

URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html

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