JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 3977
  • Updated Date : 2024/02/19 09:00
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What is the contact information for the clearing system such as JSCC and JPX Service Desk?

What is the contact information for the clearing system such as JSCC and JPX Service Desk?
Category : 

Answer

Please contact these desks as below -

1. Application/Failure
[Application]
JPX Service Desk (application procedure)
TEL: 050-3819-1070
Email: servicedesk@jpx.co.jp

[Failure]
JPX Service Desk (arrownet support)
TEL: 050-3819-1030
Email: arrownet_support@jpx.co.jp

2. Inquiries regarding Clearing Systems
JPX Service Desk (Clearing)
TEL: 050-3819-1076
Email: servicedesk_clearing@jpx.co.jp

3. Inquiries regarding Clearing Businesses
[Listed Products Clearing]
Japan Securities Clearing Corporation (JSCC) Listed Products Clearing division
TEL: 050-3361-1795
Email: system@jpx.co.jp

[OTC Derivatives Clearing]
Japan Securities Clearing Corporation (JSCC) Clearing of OTC and Derivative division
TEL: 050-3361-1794
Email: otc@jpxc.co.jp

[OTC JGB Clearing]
Japan Securities Clearing Corporation (JSCC) OTC JGB Transaction division
TEL: 050-3361-0864
Email: jgb-sett@jpx.co.jp

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