JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
  • No : 3977
  • Updated Date : 2020/04/27 09:00
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Please tell us the contact point for JSCC and JPX Service Desk regarding Clearing System?

Please tell us the contact point for JSCC and JPX Service Desk regarding Clearing System?
Category : 

Answer

Please contact these desks as below -

1. Application/Failure
[Application]
JPX Service Desk(application procedure)
TEL: 0570-064-054(Navi-dial) *Charged Call
Email: servicedesk@jpx.co.jp
(* IP-phone: +81-50-3819-1070)

[Failure]
JPX Service Desk(arrownet support)
TEL: 050-3819-1030
Email: arrownet_support@jpx.co.jp

2. Inquiries regarding Clearing Systems
JPX Service Desk (Clearing)
TEL: 050-3819-1070
Email: servicedesk@jpx.co.jp

3. Inquiries regarding Clearing Businesses
[Listed Products Clearing]
Japan Securities Clearing Corporation Listed Products Clearing group
TEL: 050-3361-1795
Email: system@jpx.co.jp

[OTC Derivatives Clearing]
Japan Securities Clearing Corporation Clearing of OTC and Derivative group
TEL: 050-3361-1794
Email: otc@jpxc.co.jp

[OTC JGB Clearing]
Japan Securities Clearing Corporation OTC JGB Transaction group
TEL: 050-3361-0864
Email: jgb-sett@jpx.co.jp

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