JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
  • No : 3977
  • Updated Date : 2019/07/22 09:00
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Please tell us the contact point for JSCC Clearing systems related inquiries such as Listed Products Clearing- T+2 Replace Project - Cash Products Clearing System?

Please tell us the contact point for JSCC Clearing systems related inquiries such as Listed Products Clearing- T+2 Replace Project - Cash Products Clearing System?
Category : 

Answer

Please contact these desks as below -

1. Application/Failure
[Application]
JPX Service Desk(application procedure)
TEL: 0570-064-054(Navi-dial) *Charged Call
Email: servicedesk@jpx.co.jp(* IP-phone: +81-50-3819-1070)

[Failure]
JPX Service Desk(arrownet support)
TEL: 050-3819-1030
Email: arrownet_support@jpx.co.jp

2. Inquiries regarding Clearing Systems
JPX Service Desk (Clearing)
TEL: 050-3819-1070
Email: servicedesk@jpx.co.jp

3. Inquiries regarding Clearing Businesses
[Listed Products Clearing]
Japan Securities Clearing Corporation Listed Products Clearing group
TEL: 050-3361-1795
Email: system@jpx.co.jp

[OTC Derivatives Clearing]
Japan Securities Clearing Corporation Clearing of OTC and Derivative group
TEL: 050-3361-1794
Email: otc@jpxc.co.jp

[OTC JGB Clearing]
Japan Securities Clearing Corporation OTC JGB Transaction group
TEL: 050-3361-0864
Email: jgb-sett@jpx.co.jp

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