JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 6094
  • Updated Date : 2023/06/30 09:00
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Please tell us about the application process for J-GATE.

Please tell us about the application process for J-GATE.
Category : 

Answer

Please refer to the procedure below according to application contents and submit an application on arrowface.
Regarding arrowface operation procedures, please refer to "arrowface Operation Manual" on the arrowface top page.

[Sub Participant]
- New
"arrowface Operation Manual" 4-4-3. Submit an application for Sub Participant

- Change
"arrowface Operation Manual" 4-4-10. Change Sub Participant

- Removal
"arrowface Operation Manual" 4-4-12. Remove Sub Participant Code

[User ID]
- New
"arrowface Operation Manual" 4-4-4. Submit an application for User ID

- Change
"arrowface Operation Manual" 4-4-11. Change User ID

- Removal
"arrowface Operation Manual" 4-4-13. Remove User ID

[ITCH]
- New
According to "arrowface Operation Manual" 2-1-8. Changing existing line composition, please go through the procedure for use of J-GATE system on SP lines. Check J-GATE(ITCH) as Business System.

- Removal
According to "arrowface Operation Manual" 2-1-8. Changing existing line composition, please go through the procedure for stopping a service of J-GATE system on SP lines. Remove the check from J-GATE(ITCH) as Business System.

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