JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 8346
  • Updated Date : 2020/03/02 09:00
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How many days are required for Virtual Servers to Go-live?

Answer

Using Virtual Servers in Production Environment are required to be complicated Connectivity Test, then are available 5 business days after submitting Application for Virtual Server Production Operation and its Checklist.

Although ToSTNeT is not required Application for Virtual Server Production Operation, submission of "Checklist for ToSTNeT Virtual Server Production Activation" is mandatory, and available to use Virtual Servers in Production Environment from next business day after the Checklist is approved.
It is not available to use in Production Environment before submitting the Checklist.

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