JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 8885
  • Updated Date : 2020/06/15 09:00
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I would like to know the way to set the virtual interface.

I would like to know the way to set the virtual interface.
Category : 

Answer

When submitting an application, please fill in "AWS account ID" in "Special Note" of the application.
JPX will newly create the virtual interface in accordance with the ID.

Please refer to "3.7.1. Setting flow for the virtual interface for cloud user connection" on "arrownet v2 Guideline for Procedures Operations(JPX)" for the setting flow of virtual interface.

[System Documents Site]
URL: https://faqsd.jpx.co.jp/faq/show/2089?site_domain=en_system_documents

- arrownet v2 Guideline for Procedures Operations(JPX)
- 3.7.1. Setting flow for the virtual interface for Cloud User Connection

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