JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 8890
  • Updated Date : 2020/06/15 09:00
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We think there is no minimum contract period or arrownet cloud connection. Is there any penalty fee if we cancel the line less than a year?

We think there is no minimum contract period or arrownet cloud connection. Is there any penalty fee if we cancel the line less than a year?
Category : 

Answer

As you recognize, there is no minimum contract period or arrownet cloud user connection.
Therefore, if you are not using the line any more, it is okay to cancel the line.

However, please note in advance that at least one month will be required as a lead time in order to newly set the virtual interface.

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