JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 9197
  • Updated Date : 2020/08/03 09:00
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How to apply for Express Service for arrownet v2 Intra-building - Cross Connection?

How to apply for Express Service for arrownet v2 Intra-building - Cross Connection?
Category : 

Answer

Users are requested to submit an application on arrowface portal. Proceed to [Contract&Config] > [Co-Lo] > [Patch Panel List] and select "arrownet v2 OB" in Connection Type of your desired Rack/Port and click [New]. Application form will show up so fill in information of line and select [Intra-building - Cross Connection (CC1) Express] or [Intra-building - Cross Connection (CC2) Express] from [Circuit Type]. For other items, they are the same as the ones for ordinal JPX Co-Location External Connection.

We will adjust the schedule for environment setting date so please contact JPX Service Desk (application procedure) in advance.

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