Co-location | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > Application Procedure > Co-location

Application & System Support

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2019/10/28 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Co-location ]

1-10 of Total 37

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Is it possible to consolidate Unicast and Multicast into a single internal connection line?

Yes, JPX Co-location provides the Unicast-Multicast shared Line as a choice of 1G or 10G internal connection lines.Separately, Unicast-Multicast shared Line ... Show Details
- No：591
- Updated Date：2016/12/19 09:00
Can we transfer market info. (FLEX) to Feed Handler in user's site through an external connection...

Yes, you can.Please equip a router or a L3 switch which can logically split the network traffic for connecting the internal lines in the Co-location rack. Show Details
- No：592
- Updated Date：2019/06/03 09:00
There are 2 VLAN tags assigned for the arrownet v2 OB lines connecting between AP and user's site...

Yes, please set the same VLAN tag for each line at both ends. Show Details
- No：593
- Updated Date：2019/07/22 09:00
Is it necessary to set a VLAN tag for the external connection on arrownet V2 line?

Yes, it is required to set a VLAN tag for the external connection on arrownet v2 line. Show Details
- No：594
- Updated Date：2014/09/25 14:30
How long does it take to install a new internal connection line?

[Co-location]Usually it takes about 3 weeks after finarization of the application form on arrowface. Show Details
- No：595
- Updated Date：2016/12/19 09:00
Available entry hours into the Co-location area on weekdays is limited to between 5:00 PM - 11:00...

As for the Proximity area, the entry is permitted for 24/7/365. Show Details
- No：597
- Updated Date：2019/02/28 09:00
Is it able to use a line for exterenal connection line in AP3?

Unfortunately, TSE doesn't provide colo dedicated external line from AP3. Show Details
- No：763
- Updated Date：2015/12/07 09:00
Where should I apply if business application is not under listed?

Please apply for the business systems not covered by arrowface as follows.- Entry to Co-Location area : Web-based Admission System- Emergency Measures Servic... Show Details
- No：1048
- Updated Date：2017/02/20 09:00
How do we create Target ID to see the invoices of arrownet and JPX Co-location?

Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
Why there is only a part of billing information of arrownet on Target?

It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00

1-10 of Total 37

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