Co-location | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Co-location ]

1-10 of Total 37

≪ 1 / 4page ≫

Is it possible to consolidate Unicast and Multicast into a single internal connection line?

Yes, JPX Co-location provides the Unicast-Multicast shared Line as a choice of 1G or 10G internal connection lines.Separately, Unicast-Multicast shared Line ... Show Details
- No：591
- Updated Date：2016/12/19 09:00
Can we transfer market info. (FLEX) to Feed Handler in user's site through an external connection...

Yes, you can.Please equip a router or a L3 switch which can logically split the network traffic for connecting the internal lines in the Co-location rack. Show Details
- No：592
- Updated Date：2019/06/03 09:00
There are 2 VLAN tags assigned for the arrownet v2 OB lines connecting between AP and user's site...

Yes, please set the same VLAN tag for each line at both ends. Show Details
- No：593
- Updated Date：2019/07/22 09:00
Is it necessary to set a VLAN tag for the external connection on arrownet V2 line?

Yes, it is required to set a VLAN tag for the external connection on arrownet v2 line. Show Details
- No：594
- Updated Date：2014/09/25 14:30
How long does it take to install a new internal connection line?

[Co-location]Usually it takes about 3 weeks after finarization of the application form on arrowface. Show Details
- No：595
- Updated Date：2016/12/19 09:00
What is the address of Proximity Ikebukuro Data Center?

6th Floor, 3-21-8, Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013, Japan The address is also specified in "Proximity Service Guide, 2.2 Location of the Serv... Show Details
- No：596
- Updated Date：2014/09/25 14:30
Available entry hours into the Co-location area on weekdays is limited to between 5:00 PM - 11:00...

As for the Proximity area, the entry is permitted for 24/7/365. Show Details
- No：597
- Updated Date：2019/02/28 09:00
Is it able to use a line for exterenal connection line in AP3?

Unfortunately, TSE doesn't provide colo dedicated external line from AP3. Show Details
- No：763
- Updated Date：2015/12/07 09:00
Where should I apply if business application is not under listed?

Please apply for the business systems not covered by arrowface as follows.- Entry to Co-Location area : Web-based Admission System- Emergency Measures Servic... Show Details
- No：1048
- Updated Date：2017/02/20 09:00
According to the launch of arrowface, what did change in application procedures?

According to the launch of arrowface, procedures has been changed as follows. - Applications related to arrownet and JPX Co-location are applied through a... Show Details
- No：1103
- Updated Date：2016/12/19 09:00

1-10 of Total 37

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