- Application & System Support > Application FAQ > Application Procedure > Co-location
Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Co-location ]
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Is it possible to consolidate Unicast and Multicast into a single internal connection line?
Yes, JPX Co-location provides the Unicast-Multicast shared Line as a choice of 1G or 10G internal connection lines.Separately, Unicast-Multicast shared Line ... Show Details
- No：591
- Updated Date：2016/12/19 09:00
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Can we transfer market info. (FLEX) to Feed Handler in user's site through an external connection...
Yes, you can.Please equip a router or a L3 switch which can logically split the network traffic for connecting the internal lines in the Co-location rack. Show Details
- No：592
- Updated Date：2019/06/03 09:00
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There are 2 VLAN tags assigned for the arrownet v2 OB lines connecting between AP and user's site...
Yes, please set the same VLAN tag for each line at both ends. Show Details
- No：593
- Updated Date：2019/07/22 09:00
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Is it necessary to set a VLAN tag for the external connection on arrownet V2 line?
Yes, it is required to set a VLAN tag for the external connection on arrownet v2 line. Show Details
- No：594
- Updated Date：2014/09/25 14:30
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Available entry hours into the Co-location area on weekdays is limited to between 5:00pm and 11:0...
As for the Proximity area, the entry is permitted for 24/7/365. Show Details
- No：597
- Updated Date：2020/03/16 09:00
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Where should I apply if business application is not under listed?
Please apply for the business systems not covered by arrowface as follows.- Entry to Co-Location area : Web-based Admission System- Emergency Measures Servic... Show Details
- No：1048
- Updated Date：2017/02/20 09:00
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According to the launch of arrowface, what did change in application procedures?
According to the launch of arrowface, procedures has been changed as follows. - Applications related to arrownet and JPX Co-location are applied through a... Show Details
- No：1103
- Updated Date：2016/12/19 09:00
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Is it ppossible to share one 1G or lower bandwidth multicast line for receiving a data feed of bo...
Both FLEX and J-GATE(ITCH) are not avairable on 1G or lower multicast line.1G line for each or a 10G line is necessary to get both feeds.It is possible to ge... Show Details
- No：1614
- Updated Date：2019/06/03 09:00
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00