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FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 149
  • Updated Date : 2025/12/22 09:00
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Is there also any recommended router or L3SW about other Service Provider (SP) just like JASDEC?

Is there also any recommended router or L3SW about other Service Provider (SP) just like JASDEC?
Category : 

Answer

JASDEC allows only a compatible device to connect, but TSE does not recommend any specific router or L3SW about other SP.

For further information about a compatible device of JASDEC, please see "arrownet Guideline for NW Connection (JASDEC)".

[System Documents Site]
-arrownet Guideline for NW Connection (JASDEC)

*Log in with your Target JPX Site ID or arrowface ID.
URL: https://faqsd.jpx.co.jp/faq/show/17770?site_domain=en_system_documents

*Log in with a dedicated ID (existing ID).
URL: https://faqsd.jpx.co.jp/end_user_login?site_domain=en_system_documents&id=17770&redirect_controller=faq&redirect_action=show

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