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JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • Creation Date : 2026/03/23 09:00

The new FAQ has been updated !

We have updated FAQ as show below.

●Application FAQ 
I would like to add user LAN address (/24) to arrownet connection, but I can't find where to write it on application form.
What is the lead time for Express Service for arrownet Intra-building - Cross Connection?
How to apply for Express Service for arrownet Intra-building - Cross Connection?

We will continue to work on create more further useful FAQ for customers.
If there is any specific FAQ you want to know, or further information.
Please feel free to contact us at JPX Service Desk.

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