- Application & System Support > Application FAQ > JPX Business System
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/12/02 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ JPX Business System ]
-
Tell me the price of ITCH (market information usage fee).
ITCH market information usage fee are listed in the following section of "J-GATE Usage Guide". [System Documents Site] J-GATE > Application/Usage Fee R... Show Details
- No：6877
- Updated Date：2019/07/01 09:00
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I would like to know how to add arrowhead virtual servers.
It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, click [Application Form List] and select [Applic... Show Details
- No：6872
- Updated Date：2019/07/01 09:00
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About a document of the usage fee for Clearing System.
The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00
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How do I get FLEX Connection Specification/manual? Will I be notified when Specifications are upd...
It is posted and announced on MICS (Market Information Client System) site.Please ask Information Service Department for more details.Information Service Dep... Show Details
- No：5690
- Updated Date：2019/10/15 09:00
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What kind of procedures do I need follow to use FTP Site?
You are required to submit an application for using FTP Site.However, if you are a qualified participant for listed products, you already submitted the appli... Show Details
- No：3983
- Updated Date：2019/07/22 09:00
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What is FTP in Clearing System?
It refers to a channel which retrieves all information by FTP.Files related to Listed Derivatives, Listed Cash Products, IRS, and CDS are created at a fixed ... Show Details
- No：3982
- Updated Date：2019/07/22 09:00
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How can we delete the J-GATE user ID?
Please apply from arrowface.For about how to operate the arrowface, please refer to the [4-4-14. Removal user ID] inside document "arrowface Operation Manual... Show Details
- No：3591
- Updated Date：2018/11/05 09:00
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Is it necessary to apply for permission to disclose the Manual/API Kit when using it only interna...
If it is for internal use only, applying for permission to disclose the Manual/API Kit is not required. Show Details
- No：1617
- Updated Date：2019/06/03 09:00
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How to retreive a data when message order was reversed or a packet was lost?
ITCH assigns an explicit sequence number to each message so message will not be reversed.If a packet loss is detected by the client, it can be retrieved by s... Show Details
- No：1610
- Updated Date：2019/06/03 09:00
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An User-ID could share to have an access with both JPX(OSE) and TOCOM?
It requires to have a Login ID for each systems of JPX(OSE) and TOCOM. Show Details
- No：1601
- Updated Date：2019/02/28 09:00