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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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JPX Business System
Frequently Referenced FAQ
FAQ within [ JPX Business System ]
-
We want to know quote parameters in arrowhead.
A special quote is indicated whenever prices look likely to jump beyond a certain price range (quote parameter) from the last execution price, to prevent sho... Show Details
- No：7928
- Updated Date：2019/12/02 09:00
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How can we find J-GATE Connectivity Manual/specification?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE > Connection Specifications/Guidelines RelatedURL: https:/... Show Details
- No：4361
- Updated Date：2019/10/15 09:00
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What is the Connection conditions, such as IGMP version or routing protocol of ITCH?
IGMP version: IGMPv2Multicast routing protocol: PIM-SM Show Details
- No：1612
- Updated Date：2019/06/03 09:00
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You can use API Kit without any cost regardless of how many API Kits you use. Show Details
- No：1555
- Updated Date：2015/11/02 09:00
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We have a contract of Test Environment Use. Will we be charged the usage fee even if we do not us...
The usage fee for Test Environment will be charged even if you do not use it.Only when TSE held no more than 4 days for JPX system testing in a month, the us... Show Details
- No：1537
- Updated Date：2019/02/28 09:00
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we cannot connect to the arrowhead production environment after the arrowhead connectivity test (...
You are required to submit "Application for arrowhead Virtual Server Production Operation" and "Checklist for arrowhead Virtual Server Production Activation"... Show Details
- No：163
- Updated Date：2019/09/24 09:00
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When changing the groups of Maximum Number of Upstream Virtual Server Messages, are the Virtual S...
The Virtual Server numbers, IP addresses and port numbers will not be changed.Since the port number on the TSE side (destination) will be changed, a connecti... Show Details
- No：161
- Updated Date：2019/09/24 09:00
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How can we find documents/specification concerning J-GATE Functional Enhancement on May, 2018?
Documents concerning J-GATE Functional Enhancement on May, 2018 can be found at System Documents Site.[System Documents Site] J-GATE > Info/NoticeURL: htt... Show Details
- No：4368
- Updated Date：2019/10/15 09:00
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Is it possible to inhibit virtual servers not assigned as a Copy Source with a Drop-Copy virtual ...
No. Administrative Rights assigned to a Drop-Copy virtual server are only effective over Copy Source virtual servers. Show Details
- No：798
- Updated Date：2019/02/28 09:00
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When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Re...
Please confirm responses to PING commands from the new segment addresses to the following arrownet IP addresses that are dedicated to the PING test. Unlike t... Show Details
- No：796
- Updated Date：2019/06/03 09:00