arrowhead | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 89

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Can I change the language from Japanese to English on the bill for Test Environment Use?

Please submit [Request for Registration of Billing Address for Test Environment Use] on arrrowface.[How to submit the application on arrowface]1. Access arro... Show Details
- No：5672
- Updated Date：2021/07/19 09:00
How do I get arrowhead Connection Specifications/manual?

Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfro... Show Details
- No：3985
- Updated Date：2021/07/19 09:00
How can we find "System Interface Requirements" for arrowhead?

Please see the following processes for System Interface Requirements for arrowhead.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfront.jp/... Show Details
- No：3984
- Updated Date：2021/07/19 09:00
What is arrowhead (Stocks) business day?

[Production]Please visit the following address on the JPX website.URL: https://www.jpx.co.jp/english/faq/others_general.html -FAQ (Others) - Trading Hours /... Show Details
- No：7409
- Updated Date：2019/11/11 09:00
What are the types of the Maximum Number of Upstream Messages for arrowhead Virtual Servers?

In arrowhead, the maximum number of upstream messages is set according to the 3 groups below. A Trading Participant should select one of the groups for each ... Show Details
- No：4364
- Updated Date：2021/07/19 09:00
We want to know what ETFs is.

Please refer to JPX website which shows ETFs.URL: https://www.jpx.co.jp/english/equities/products/etfs/index.html Show Details
- No：7407
- Updated Date：2019/11/11 09:00
We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2019/11/11 09:00
Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usag...

[arrowhead/ToSTNeT (Production)] You can check the Trading Participation Fees (PDF) on JPX website. It also includes a price list of per Virtual Server fee... Show Details
- No：172
- Updated Date：2019/12/23 09:00
I want to participate tests in the Production/Test Environment. Can I find the test schedule of a...

Please refer to "User Connection Test Guide for arrowhead" for the latest schedule. "User Connection Test Guide for arrowhead" is posted on the followings. ... Show Details
- No：3360
- Updated Date：2021/07/19 09:00
We want to know what Foreign Stocks is.

Please refer to JPX website which shows Foreign Stocks.URL: https://www.jpx.co.jp/english/equities/products/foreign/index.html Show Details
- No：7408
- Updated Date：2019/11/11 09:00

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