arrowhead | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2019/12/02 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 62

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Can I change the language from Japanese to English on the bill for Test Environment Use?

Please submit [Request for Registration of Billing Address for Test Environment Use] on arrrowface.[How to submit the application on arrowface]1. Access arro... Show Details
- No：5672
- Updated Date：2019/02/28 09:00
What is arrowhead (Stocks) business day?

[Production]Please visit the following address on the JPX website.URL: https://www.jpx.co.jp/english/faq/others_general.html -FAQ (Others) - Trading Hours /... Show Details
- No：7409
- Updated Date：2019/11/11 09:00
Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usa...

[arrowhead/ToSTNeT (Production)]The PDF documentation of Trading Participation Fees is available at JPX website.This documentation also includes price list o... Show Details
- No：172
- Updated Date：2019/09/24 09:00
How do I get arrowhead Connection Specifications/manual?

Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.j... Show Details
- No：3985
- Updated Date：2019/10/15 09:00
What are the types of the Maximum Number of Upstream Messages for arrowhead Virtual Servers?

In arrowhead, the maximum number of upstream messages is set according to the 3 groups below. A Trading Participant should select one of the groups for each ... Show Details
- No：4364
- Updated Date：2019/09/24 09:00
How can we find "System Interface Requirements" for arrowhead?

Please see the following processes for System Interface Requirements for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.jp/fw/d... Show Details
- No：3984
- Updated Date：2018/10/29 09:00
Can you tell me TOPIX current price?

We provide TOPIX current price on the JPX website.URL: https://www.jpx.co.jp/english/ Show Details
- No：6875
- Updated Date：2019/11/11 09:00
When is the launched date of arrowhead Upgrade?

Tokyo stock exchange Inc. will upgrade arrowhead on 5th November 2019.URL: https://www.jpx.co.jp/english/corporate/news/news-releases/0060/b5b4pj000002rggx.html Show Details
- No：6485
- Updated Date：2019/06/03 09:00
I want to participate tests in the Production/Test Environment. Can I find the test schedule of a...

Please refer to "User Connection Test Guide for arrowhead" for the latest schedule."User Connection Test Guide for arrowhead" is posted on the followings.[Ta... Show Details
- No：3360
- Updated Date：2019/09/24 09:00
We want to know what ETFs is.

Please refer to JPX website which shows ETFs.URL: https://www.jpx.co.jp/english/equities/products/etfs/index.html Show Details
- No：7407
- Updated Date：2019/11/11 09:00

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