arrowhead | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 51

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We want to know the number of listed companies.

Please refer to JPX website which shows the number of listed companies.URL: https://www.jpx.co.jp/english/listing/co/index.html Show Details
- No：7576
- Updated Date：2019/09/30 09:00
How can we find "System Interface Requirements" for arrowhead?

Please see the following processes for System Interface Requirements for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.jp/fw/d... Show Details
- No：3984
- Updated Date：2018/10/29 09:00
How do I get arrowhead Connection Specifications/manual?

Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.j... Show Details
- No：3985
- Updated Date：2019/10/15 09:00
We want our conpany name to list on "List of ISVs" in arrowhead and J-GATE.

Please refer to JPX website which shows "List of ISVs" and the procedure. - Equities Trading Services [Current system] URL: https://www.jpx.co.jp/englis... Show Details
- No：7405
- Updated Date：2019/09/30 09:00
Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usa...

[arrowhead/ToSTNeT (Production)]The PDF documentation of Trading Participation Fees is available at JPX website.This documentation also includes price list o... Show Details
- No：172
- Updated Date：2019/09/24 09:00
What are the types of the Maximum Number of Upstream Messages for arrowhead Virtual Servers?

In arrowhead, the maximum number of upstream messages is set according to the 3 groups below. A Trading Participant should select one of the groups for each ... Show Details
- No：4364
- Updated Date：2019/09/24 09:00
we cannot connect to the arrowhead production environment after the arrowhead connectivity test (...

You are required to submit "Application for arrowhead Virtual Server Production Operation" and "Checklist for arrowhead Virtual Server Production Activation"... Show Details
- No：163
- Updated Date：2019/09/24 09:00
Is "Application for Using Test Environment (TSE)" required every time I apply Application for New...

An Application for Using Test Environment (TSE) must be submitted for each business system every time a user wishes to start using a system. However, once sa... Show Details
- No：3473
- Updated Date：2019/09/24 09:00
We want to know what Foreign Stocks is.

Please refer to JPX Homepage which shows Foreign Stocks.URL: https://www.jpx.co.jp/english/equities/products/foreign/index.html Show Details
- No：7408
- Updated Date：2019/09/02 09:00
When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Re...

Please confirm responses to PING commands from the new segment addresses to the following arrownet IP addresses that are dedicated to the PING test. Unlike t... Show Details
- No：796
- Updated Date：2019/06/03 09:00

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