arrowhead | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2020/01/06 09:00 The new FAQ has b...
2019/12/23 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 63

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I would like to know the available date for Connectivity Test.

For the latest available date of Connectivity Test, please refer to "User Connection Test Guide for arrowhead"."User Connection Test Guide for arrowhead" is ... Show Details
- No：8061
- Updated Date：2020/01/06 09:00
Is "Application for Using Test Environment (TSE)" required every time I apply Application for New...

An Application for Using Test Environment (TSE) must be submitted for each business system every time a user wishes to start using a system. However, once sa... Show Details
- No：3473
- Updated Date：2019/12/23 09:00
I want to participate tests in the Production/Test Environment. Can I find the test schedule of a...

Please refer to "User Connection Test Guide for arrowhead" for the latest schedule."User Connection Test Guide for arrowhead" is posted on the followings.[Ta... Show Details
- No：3360
- Updated Date：2019/12/23 09:00
How do I get arrowhead Connection Specifications/manual?

Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.j... Show Details
- No：3985
- Updated Date：2019/10/15 09:00
How can we find "System Interface Requirements" for arrowhead?

Please see the following processes for System Interface Requirements for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.jp/fw/d... Show Details
- No：3984
- Updated Date：2018/10/29 09:00
I would like to know necessary agreement with TSE, application for using FLEX (Market Information).

Regarding necessary agreement with TSE, application for using FLEX, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/market... Show Details
- No：6486
- Updated Date：2020/01/06 09:00
What are the types of the Maximum Number of Upstream Messages for arrowhead Virtual Servers?

In arrowhead, the maximum number of upstream messages is set according to the 3 groups below. A Trading Participant should select one of the groups for each ... Show Details
- No：4364
- Updated Date：2019/12/23 09:00
Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usag...

[arrowhead/ToSTNeT (Production)] You can check the Trading Participation Fees (PDF) on JPX website. It also includes a price list of per Virtual Server fee... Show Details
- No：172
- Updated Date：2019/12/23 09:00
We want to know Daily Price Limits in arrowhead.

Please refer to JPX website which shows Daily Price Limits in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/06.html Show Details
- No：7932
- Updated Date：2019/12/02 09:00
We want to know system performance in arrowhead.

Please refer to JPX website which shows system performance in arrowhead.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.html Show Details
- No：7931
- Updated Date：2019/12/02 09:00

1-10 of Total 63

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