- Application & System Support > Application FAQ > JPX Business System
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ JPX Business System ]
-
How can we delete the J-GATE user ID?
Please apply from arrowface.For about how to operate the arrowface, please refer to the [4-4-14. Removal user ID] inside document "arrowface Operation Manual... Show Details
- No：3591
- Updated Date：2018/11/05 09:00
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How can I submit an application for production operations of dedicated TAP in J-GATE?
Please submit applications forms for production operation on "List of J-GATE Dedicated TAP" via arrowface. Please refer to "arrowface Operation Manual" 4-... Show Details
- No：3358
- Updated Date：2017/07/03 09:00
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What is the Connection conditions, such as IGMP version or routing protocol of ITCH?
IGMP version: IGMPv2Multicast routing protocol: PIM-SM Show Details
- No：1612
- Updated Date：2019/06/03 09:00
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Maximum number of IDs allowed on one Dedicated TAP.
10IDs per Dedicated TAP. Show Details
- No：1611
- Updated Date：2015/12/28 09:00
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Is it possible to send a modify/cancel order during NCP? Or is it going to be detected as an error?
Users, besides, Trading (Admin), Terminal, Trading, and HFT Trading, is not allowed to modify/cancel order during NCP.However if there is a critical reason s... Show Details
- No：1606
- Updated Date：2019/06/03 09:00
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I want the connectivity manual of ITCH.
Please submit "A confirmation concerning handling of Manual/API Kit" to Next Derivatives Trading System Development, Osaka Exchange. Osaka Exchange will send... Show Details
- No：1557
- Updated Date：2015/11/02 09:00
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We have a contract of Test Environment Use. Will we be charged the usage fee even if we do not us...
The usage fee for Test Environment will be charged even if you do not use it.Only when TSE held no more than 4 days for JPX system testing in a month, the us... Show Details
- No：1537
- Updated Date：2019/02/28 09:00
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Is it possible to inhibit virtual servers not assigned as a Copy Source with a Drop-Copy virtual ...
No. Administrative Rights assigned to a Drop-Copy virtual server are only effective over Copy Source virtual servers. Show Details
- No：798
- Updated Date：2019/02/28 09:00
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Which application form should I submit if I want to remove Virtual Servers for ToSTNeT?
Please submit an Application for Removal of ToSTNeT Virtual Server from ToSTNeT Virtual Server List on arrowface.*Please refer to "arrowface Operation Manual... Show Details
- No：748
- Updated Date：2019/09/24 09:00
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For using systems in TEST environment, do users need to pass Business Communication Test?
No, it is not necessary. Show Details
- No：197
- Updated Date：2014/08/25 20:30