- Application & System Support > Application FAQ > JPX Business System
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/12/02 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ JPX Business System ]
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Whose name and signature or seal is required for the application for API Kit?
Please write the name of the department manager or higher's as a responsible person for the application.And the signature or the seal of the person or the co... Show Details
- No：1554
- Updated Date：2015/11/02 09:00
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It has been announced that fixed IP addresses are assigned to each business system. Is it allowe...
Yes.It is possible that one business system occupy an entire User LAN (/24) addresses with your advance agreement of no changing in the business system. Show Details
- No：1504
- Updated Date：2019/06/03 09:00
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Which application should I submit if we would like to remove an inactive arrowhead virtual server...
Please submit applications forms on "arrowhead Virtual Server List".*Please refer to "arrowface Operation Manual" 4-1-9. Removal Virtual Server on the arrowf... Show Details
- No：761
- Updated Date：2016/12/19 09:00
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Which application form should I submit if I remove arrowhead virtual server?
Please submit a removal application form from "arrowhead Virtual Server List" on arrowface. *Please refer to "arrowface Operation Manual" 4-1-9. Removal V... Show Details
- No：747
- Updated Date：2016/12/19 09:00
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How long does it take to get the setting information for Clearing (CMF)?
It takes about 1 week to issue before the starting date after finalization of application form on arrowface.The schedule could be changed depend on applicati... Show Details
- No：206
- Updated Date：2016/12/19 09:00
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When is the ToSTNeT setting information provided?
It takes about 3 weeks to issue the information after finalization of application.The schedule chould be change depend on application status. Show Details
- No：205
- Updated Date：2016/12/19 09:00
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When is the setting information for arrowhead virtual servers provided?
It takes about 3 weeks to issue configration after finalization of applications.The schedule could be change depend on application status. Show Details
- No：204
- Updated Date：2016/12/19 09:00
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What is the difference between "TSE protocol" and "FIX protocol" for ToSTNeT?
[TSE Protocol]- Proprietary protocol specified by TSE.- It is a "Query and Response" style for Order Entry.- Only TSE protocol owns following functions.1. Av... Show Details
- No：170
- Updated Date：2019/09/24 09:00
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2019/09/24 09:00
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We want to know a trading participant.
Please refer to JPX website which shows a trading participant.URL: https://www.jpx.co.jp/english/rules-participants/participants/outline/index.html Show Details
- No：7933
- Updated Date：2019/12/02 09:00