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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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JPX Business System
Frequently Referenced FAQ
FAQ within [ JPX Business System ]
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We want to know what Foreign Stocks is.
Please refer to JPX website which shows Foreign Stocks.URL: https://www.jpx.co.jp/english/equities/products/foreign/index.html Show Details
- No：7408
- Updated Date：2019/11/11 09:00
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About the documents/specifications of Test Environment Use for J-GATE.
Please refer to J-GATE User Connectivity Test Guide available at System Documents Site.[System Documents Site] J-GATE > Test RelatedURL: https://faqsd.jpx... Show Details
- No：6101
- Updated Date：2019/10/15 09:00
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How do I get ToSTNeT Connection Specifications/manual?
ToSTNeT System/FIX Interface Specifications are published to a person responsible for securities trading on the Target site.Please note that ToSTNeT System/F... Show Details
- No：6093
- Updated Date：2019/09/24 09:00
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We would like to check contact information in case of J-GATE error.
You can check registered email addresses from "Contact and Billing Address List" on arrowface.We send a notification email to email addresses that are regist... Show Details
- No：5673
- Updated Date：2018/10/22 09:00
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Can I submit an application to connect to Target on arrownet line via arrowface?
For applying, please select "Others of Information Systems" on "Quote Request for New/Change of arrownet Line (Physical/Logical)"For operation method of arro... Show Details
- No：5660
- Updated Date：2019/02/28 09:00
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What is FTP in Clearing System?
It refers to a channel which retrieves all information by FTP.Files related to Listed Derivatives, Listed Cash Products, IRS, and CDS are created at a fixed ... Show Details
- No：3982
- Updated Date：2019/07/22 09:00
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How to retreive a data when message order was reversed or a packet was lost?
ITCH assigns an explicit sequence number to each message so message will not be reversed.If a packet loss is detected by the client, it can be retrieved by s... Show Details
- No：1610
- Updated Date：2019/06/03 09:00
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Please tell us the required bandwidth for J-GATE (ITCH).
Please see the document below for a bandwidth of each multicast group.Connectivity Manual ITCH4.2 Communication specifications related to multicast data*It i... Show Details
- No：1608
- Updated Date：2019/06/03 09:00
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2019/09/24 09:00
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Regarding the Daily Price Limit (Trade Prices)
Regarding the Trade Prices of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：8704
- Updated Date：2020/06/01 09:00