- Application & System Support > Application FAQ > JPX Business System
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/06/29 09:00 The new FAQ has b...
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JPX Business System
Frequently Referenced FAQ
FAQ within [ JPX Business System ]
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We are thinking of migrating test Virtual Servers. If I delete the current VSs after building new...
In order to prevent double charge within the same month, you need to activate a new Virtual Server and delete an old Virtual Server.Test Environment Virtual ... Show Details
- No：5707
- Updated Date：2019/09/24 09:00
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How can we delete the J-GATE user ID?
Please apply from arrowface.For about how to operate the arrowface, please refer to the [4-4-14. Removal user ID] inside document "arrowface Operation Manual... Show Details
- No：3591
- Updated Date：2018/11/05 09:00
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Is "Application for Using Test Environment (TSE)" required every time I apply Application for New...
An Application for Using Test Environment (TSE) must be submitted for each business system every time a user wishes to start using a system. However, once sa... Show Details
- No：3473
- Updated Date：2019/12/23 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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What is the supported OS in the J-GATE?
・Red Hat Enterprise Linux ver 6.4 (Update 4) with GCC compiler(*)・Windows 7 - Visual Studio 2013 Compiler・Windows 2012 Server, with compiler Visual Studio 20... Show Details
- No：1605
- Updated Date：2016/08/08 09:00
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How do we know the update of API Kit and the connectivity manuals?
Whenever there is an update, users who have submitted "A confirmation concerning handling of ManualAPI Kit" and "Application Form for API Kit" receive an ema... Show Details
- No：1561
- Updated Date：2019/07/22 09:00
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Is it possible to share a terminal for both Clearing (CMF) and Clearing (OTC)? Also, please tell ...
Yes, it is possible.In connecting, you can use IP addresses assigned either for exchange clearing or for OTC Clearing. Show Details
- No：175
- Updated Date：2019/07/22 09:00
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Is there any requirement of minimum usage period for ToSTNeT?
There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2019/09/24 09:00
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Regarding the Contact Information for the Weekend Test (User Connection Test) of arrowhead, ToSTN...
There is no change regarding Contact Information on Weekday or Weekend.JPX Service Desk (arrowhead/ToSTNeT)TEL: +81-50-3822-8882E-mail: arrowhead@jpx.co.jp T... Show Details
- No：8705
- Updated Date：2020/06/01 09:00
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Regarding the Destination E-mail Address for submission of Checklist for arrowhead Virtual Server...
The destination E-mail Address for submission of Checklist for arrowhead Virtual Server Production Activation is as below. JPX Service Desk (arrowhead/ToSTNe... Show Details
- No：8703
- Updated Date：2020/06/01 09:00