JPX Business System

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > JPX Business System

Application & System Support

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ JPX Business System ]

81-90 of Total 148

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Is it possible to share a terminal for both Clearing (CMF) and Clearing (OTC)? Also, please tell ...

Yes, it is possible.In connecting, you can use IP addresses assigned either for exchange clearing or for OTC Clearing. Show Details
- No：175
- Updated Date：2019/07/22 09:00
When does the charge for arrowhead Virtual Server for the Production Environment start/end (cutof...

Virtual Servers that are available for production use on the first business day of a month will be charged the amount of the monthly fee for the month. There... Show Details
- No：174
- Updated Date：2019/09/24 09:00
When is it available (online start/end time) for users to login arrowhead in production environment?

For the current system, it is available from 7:30am (beginning of the participant online time) to 5:00pm (end of the participant online time).After the upgra... Show Details
- No：162
- Updated Date：2019/09/24 09:00
We want to know what Foreign Stocks is.

Please refer to JPX website which shows Foreign Stocks.URL: https://www.jpx.co.jp/english/equities/products/foreign/index.html Show Details
- No：7408
- Updated Date：2019/11/11 09:00
We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2019/11/11 09:00
We want to know TSE market structure.

Please refer to the JPX website which shows TSE market structure.URL: https://www.jpx.co.jp/english/equities/listing-on-tse/new/basic/index.html Show Details
- No：7205
- Updated Date：2019/11/11 09:00
What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2019/11/11 09:00
What is the trading hours of arrowhead?

Regarding the trading hours of arrowhead, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/domestic/01.html Show Details
- No：6483
- Updated Date：2019/11/11 09:00
Can we check which e-mail address is registered as the contact address for notification on arrowf...

We do not operate to send a notification email about FLEX when an error occurs. We announce an error on Target in case of FLEX error. In addition, an error w... Show Details
- No：5675
- Updated Date：2019/11/11 09:00
We want to know Tick Size in arrowhead.

Please refer to JPX website which shows Tick Size in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/07.html Show Details
- No：7766
- Updated Date：2019/10/28 09:00

81-90 of Total 148

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