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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrowhead ]
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2019/09/24 09:00
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When changing the groups of Maximum Number of Upstream Virtual Server Messages, are the Virtual S...
The Virtual Server numbers, IP addresses and port numbers will not be changed.Since the port number on the TSE side (destination) will be changed, a connecti... Show Details
- No：161
- Updated Date：2019/09/24 09:00
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When is it available (online start/end time) for users to login arrowhead in production environment?
Participant online time starts at 7:00am, and participant online time ends at 5:00pm.Please refrain from connecting or login on outside the online hours. Show Details
- No：162
- Updated Date：2019/12/23 09:00
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we cannot connect to the arrowhead production environment after the arrowhead connectivity test (...
You are required to submit "Application for arrowhead Virtual Server Production Operation" and "Checklist for arrowhead Virtual Server Production Activation"... Show Details
- No：163
- Updated Date：2021/07/19 09:00
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How many days will it be allowed prior to the preferred test date to submit arrowhead Connectivit...
It is needed to submit by 4:00pm of 3 business days prior to the preferred test date. Show Details
- No：165
- Updated Date：2019/09/24 09:00
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How to move arrowhead/ToSTNeT virtual servers onto different lines from the present one.
There are two ways of moving virtual servers. 1. Move the arrowhead/ToSTNeT virtual servers onto different lines taking over the server IDs. *When an unexp... Show Details
- No：173
- Updated Date：2019/02/28 09:00
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When is the setting information for arrowhead virtual servers provided?
It takes about 3 weeks to issue configration after finalization of applications.The schedule could be change depend on application status. Show Details
- No：204
- Updated Date：2016/12/19 09:00
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Which application form should I submit if I remove arrowhead virtual server?
Please submit a removal application form from "arrowhead Virtual Server List" on arrowface. *Please refer to "arrowface Operation Manual" 4-1-9. Removal V... Show Details
- No：747
- Updated Date：2016/12/19 09:00
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Is it possible to assign IP address for arrowhead/ToSTNeT?
It is possible. Please specify the IP address/port number of the connection destination when applying via arrowface.If there is no designation, JPX Service D... Show Details
- No：750
- Updated Date：2019/09/24 09:00
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Which application should I submit if we would like to remove an inactive arrowhead virtual server...
Please submit applications forms on "arrowhead Virtual Server List".*Please refer to "arrowface Operation Manual" 4-1-9. Removal Virtual Server on the arrowf... Show Details
- No：761
- Updated Date：2016/12/19 09:00