arrowhead | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 75

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Which application form should I submit if I remove arrowhead virtual server?

Please submit a removal application form from "arrowhead Virtual Server List" on arrowface. *Please refer to "arrowface Operation Manual" 4-1-9. Removal V... Show Details
- No：747
- Updated Date：2016/12/19 09:00
Which application should I submit if we would like to remove an inactive arrowhead virtual server...

Please submit applications forms on "arrowhead Virtual Server List".*Please refer to "arrowface Operation Manual" 4-1-9. Removal Virtual Server on the arrowf... Show Details
- No：761
- Updated Date：2016/12/19 09:00
How to fill in following contents of arrowhead Virtual Server Configuration? Standby arrownet Lin...

Not necessary to fill them in if they are under Single Configuration. Show Details
- No：795
- Updated Date：2019/06/03 09:00
Where should we contact in the event of arrowhead failure, ToSTNeT failure, and FLEX failure?

Please contact JPX Service Desk in the event of arrowhead failure, ToSTNeT failure, and FLEX failure.JPX Service Desk (arrowhead/ToSTNeT)TEL: 050-3822-8882E... Show Details
- No：4363
- Updated Date：2018/04/09 09:00
We would like to add arrowhead virtual server. After submitting an application, how long does it ...

It takes 11 business days at the earliest. Show Details
- No：5703
- Updated Date：2019/02/28 09:00
What is the Order Acceptance Period and Auction Trading Period of arrowhead? (trading hours)

Regarding the auction trading period of arrowhead, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/domest... Show Details
- No：6483
- Updated Date：2020/01/06 09:00
I would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, click [Application Form List] and select [Applic... Show Details
- No：6872
- Updated Date：2019/07/01 09:00
We want to know TSE market structure.

Please refer to the JPX website which shows TSE market structure.URL: https://www.jpx.co.jp/english/equities/listing-on-tse/new/basic/index.html Show Details
- No：7205
- Updated Date：2019/11/11 09:00
We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2019/11/11 09:00
We want to know what Foreign Stocks is.

Please refer to JPX website which shows Foreign Stocks.URL: https://www.jpx.co.jp/english/equities/products/foreign/index.html Show Details
- No：7408
- Updated Date：2019/11/11 09:00

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