arrowhead | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Sign In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

1-10 of Total 91

≪ 1 / 10page ≫

What is the specification/setting of Hard-limit for the user?

For about the specification on User-designated Hard-limit Setup, Please refer to the document "System Interface Specifications for arrowhead" located on the ... Show Details
- No：3592
- Updated Date：2021/07/19 09:00
Where should we contact in the event of arrowhead failure, ToSTNeT failure, and FLEX failure?

Please contact JPX Service Desk in the event of arrowhead failure, ToSTNeT failure, and FLEX failure.JPX Service Desk (arrowhead/ToSTNeT)TEL: 050-3822-8882E... Show Details
- No：4363
- Updated Date：2018/04/09 09:00
Can we check which e-mail address is registered as the contact address for notification on arrowf...

You can check registered email addresses from "Contact and Billing Address List" on arrowface.We send a notification email to email addresses that are regist... Show Details
- No：5674
- Updated Date：2019/02/28 09:00
We would like to add arrowhead virtual server. After submitting an application, how long does it ...

Regarding arrowhead Virtual Server application, the application and the approval of the TSE are required at least 4 business days before the date of work by ... Show Details
- No：5703
- Updated Date：2023/06/26 09:00
What is the Order Acceptance Period and Auction Trading Period of arrowhead? (trading hours)

Regarding the auction trading period of arrowhead, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/domest... Show Details
- No：6483
- Updated Date：2020/01/06 09:00
I would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, click [Application Form List] and select [Applic... Show Details
- No：6872
- Updated Date：2019/07/01 09:00
Can you tell me TOPIX current price?

We provide TOPIX current price on the JPX website.URL: https://www.jpx.co.jp/english/ Show Details
- No：6875
- Updated Date：2019/11/11 09:00
We want to know TSE market structure.

Please refer to the JPX website which shows TSE market structure.URL: https://www.jpx.co.jp/english/equities/listing-on-tse/new/basic/index.html Show Details
- No：7205
- Updated Date：2019/11/11 09:00
We want our company name to list on "List of ISVs" in arrowhead and J-GATE.

Please refer to JPX website which shows "List of ISVs" and the procedure.- Equities Trading ServicesURL: https://www.jpx.co.jp/english/systems/equities-tradi... Show Details
- No：7405
- Updated Date：2020/01/27 09:00
We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2019/11/11 09:00

1-10 of Total 91

To Top of Page

PKSHA FAQ logo