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JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 8705
  • Updated Date : 2025/01/27 09:00
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[arrowhead4.0] Could you tell us regarding the Contact Information for the Weekend Test (User Connection Test) of arrowhead, ToSTNeT, and FLEX?

Could you tell us regarding the Contact Information for the Weekend Test (User Connection Test) of arrowhead, ToSTNeT, and FLEX?
Category : 

Answer

The contact information for both weekday tests and weekend tests is as follows.

JPX Service Desk (arrowhead/ToSTNeT)
TEL: +81-50-3822-8882
E-mail: arrowhead@jpx.co.jp

The way to find JPX Service Desk (SD) Contact is as below.

1. Please access the following URL.
URL: https://faqsd.jpx.co.jp/?site_domain=en_application
2. Click any button in [FAQ].
3. You will find contacts on the left side of the screen.

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